Frequently Asked Questions
Q: What is your return policy?
A: Fourteen days from when you recieve it. Item must be postmarked by the fourteenth day and shoes must not be worn. All shoes are new and they need to stay that way. The policy is designed so that you can recieve a shoe and make sure it fits properly and is up to your expectations of quality. See return policy for full details.
Q: Do you combine shipping?
A: Yes, see the shipping table on the listings to see our discounts. We also allow you to pick up the mechandise at our store in Crystal Lake with NO shipping or any charge at all.
Q: When can I expect my order to arrive?
A: Items are shipped within 1 business day of receiving a cleared payment. Expect your item in one week to ten days. We have delivery confirmation is provided on all of our items so we will always be able to confirm all dates and find any problems should they occur.
Q: What are your physical store hours?
A: Our hours are posted here Store Hours / About Us
Q: Do you ship internationally?
A: Yes, but not to all countries. Please see item for international shipping terms.
Q: Where do your shoes come from, are they "fakes"?
A: Of course the are not fake, that would not be legal. We buy overstock, shelf pulls, Inventory form stores going out of business, and end of season items. Whatever we get, that's what we have.
Q: Can you find a particular shoe for me?
A: As much as we believe in customer service this is almost impossible. We, however, keep a list and sometimes we do find what you are looking for. Just don't get your hopes up.
Q: Do you sell gift certificates?
A: Yes we do. Contact us at the store for gift certificates. We will even honor those on eBay purchases.
Q: How many shoes are in that picture?
A: When that picture was taken, that was about 5,000 pairs of shoes. I will post more pictures when we get even more stock in the store. We also plan to stock mens and childrens shoes very soon.
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